Update: 20th February 2012
There is a new announcement on the Spanair website which says that they will have a form on the website for passengers to make claims through the administrator of the company. There is no information as to how long this process will take, or the amounts that people will get back. Full text of the announcement as follows:
INSOLVENCY ADMINISTRATORS COMMUNICATION TO ALL AFFECTED CUSTOMERS BY THE SPANAIR CLOSURE
The insolvency administrator, to facilitate the credits communication to all affected customers by the Spanair, S.A. canceled flight operations , will provide in the next days, at the Spanair web site www.spanair.com, a form that can be completed by all the affected users by this situation, in order to recognize the credits in the insolvency proceeding, if applicable.
Completing this form, the users could directly register in the Spanair´web those persons or entities that had purchased an aircraft ticket and have not been using it for the cancellation of flights from Spanair.
www.spanair.com
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Back in January the airline announced that all passengers who were unable to fly will in fact receive refunds of their ticket prices. The failed airline advises customers to contact their travel agent or credit card company to arrange for the refund. The news will come as a relief to passengers who had paid by cash or bank transfer in travel agents and as such had no protection.
Spanair cancelled hundreds of flights leaving passengers stranded at airports with no alternative arrangements made for them. The majority of flights affected were at Madrid and Barcelona, although Spanair also operated flights from Malaga.
Passengers, can buy new tickets with Vueling, Iberia and Air Europa at a reduced rate of between €60 and €100.
The airline flew from Malaga airport to destinations in Spain and other European countries including the UK. The company is majority owned by the government of Catalunya and Barcelona.
Spanair can be phoned in Spain on 900 1314 15 and from outside Spain on +34 971 916 047, and their sales office at the airports will remain open to provide help and information to customers.
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